Contact

Email

Write to [email protected]. We answer on Hong Kong business days, usually within one or two of them. Please include the model number if you have it — the GP pads in particular come in dozens of near-identical variants, and the model code saves a round trip.

Good questions for us

• Which thickness fits a gap you have measured, or whether a pad is even the right material.
• Specifications that are not on the page: dimensions, conductivity, bearing type, cable length.
• Whether a fan or cooler physically fits a case or socket you already own.
• Anything broken on this site — a wrong price, a dead link, a photograph that does not match.

Questions for the retailer instead

• Where a parcel is and when it will arrive.
• Canceling, changing or returning an order.
• Refunds, invoices and payment problems.

None of that reaches us: the order was placed with the retail partner, and they hold the record. Contacting them directly is always faster than contacting us and waiting to be forwarded.

Postal addresses

Post reaches us at either address below. Both are for correspondence: there is nothing to collect at either one and no counter to walk up to, and neither is where a return should be sent — returns go back to the retailer who took the order, at the address on their paperwork.